Wow, I mean wow. Now I remember why I hate these guys. You'd think after being screwed over so many times by Verizon in the past I'd learn my lesson. I'll skip my past rants about their over charging me for years on a local long distance plan, and my long saga to try and get DSL from them for 5 years at my old house. Most of you guys have heard this already.
So I email them (cause they keep putting me on infinite hold) and ask why I can't get the rate I signed up for. I slanted the mail as if I was concerned that the order might have been taken wrong. Or maybe they just forgot to press the 'high speed' button or something. I'm not sure what kind of answer I expected but this is what I got: "If you would like we can lower your DSL price $14.95 for DSL speeds up to 768k/128k. This pricing plan is a commitment plan... if you cancel your DSL before the plan has ended then your termination fee will now be $79.00."
So no explanation of if I can even get 3Mb, or why I might not be getting it. The crazy thing is that they are just continuing to charge me the 3M rate, but 'if I would like' they can lower it to the appropriate price for me. But they are going to try and gouge out 79.00 to cancel.
Seriously these guys are messed up. After a few calls and a cumulative total of 25 minutes wait time I was able to talk to someone about this. She ran a test on my line and after a minute said it was only qualified for 768k. She then confirmed that I was currently being billed for 3M. She had no answer to my question of why they didn't tell me I could only get 768 during the initial online check, or during the phone ordering, or any other time during the last 2 weeks as the order progressed. She also had no answer for when or if they would have actually switched my account over and billed me the correct amount. She did happily offer to switch me to the one year commitment plan for 768K. I declined as I'll just be canceling in a couple days anyway and don't want to fight them over the $79.00 termination fee.
So the obvious extrapolated conclusion (also based on my previous experience with them) is this: You sign up for 3M access. They happily take your order and don't bother to tell you that you can't get that speed (even though it is apparent that they have that info at their finger tips in most cases). You install it and start surfing away. The average customer might think, hmm it doesn't seem as fast as I thought it would be, but doesn't know how to test it. Verizon happily continues to charge them for the higher rate as long as they can. The only question left is what happens 10 months later when the customer finally does figure how he was being screwed? Will they reimburse him? What do you think?